Internet connection keeps dropping out.

If your internet connection it dropping out, check the following:

*       If you have the "Idle time before hanging up" set to anything except "never" and there is no internet activity within that time period your internet connection will be disabled. This setting is found within the properties of your dialup connection, under the "options" tab.

*       If you have been continuously connected to the internet for six hours, your internet connection may be disconnected in accordance with our session limit time.

*      Check your Microsoft Windows settings to ensure the Disconnect if idle check box is not ticked.

*      If you use the Call Waiting feature on your home phone it should be disabled prior to internet dial-up to avoid connection drop outs.
To permanently disable Call Waiting, on Telstra dial #43# on your home phone keypad, on Optus add #87 before the dial-up number (dialup settings).
To suppress Call Waiting only while the internet is being used, enter *44 before the 0198333868 telephone number in your Microsoft Windows settings.

*      Check your email settings to ensure the Hang up when finished check box is not ticked.

*      If the telephone line is being shared with multiple devices (for example, fax, alarm system, call number display etc) unplug the other devices so the modem has sole use of the line. Similarly, if anyone has lifted a connected telephone receiver (tried to make a call on the same telephone line), this may cause the modem to disconnect.

*      Interference from nearby electrical appliances or mobile phones, which are turned on but not necessarily being used, may cause connection difficulties.

*      If you can hear any conversations or crackling noise, when the telephone receiver is lifted, the phone line may be causing problems. Call your home telephone service provider and request a 'MOLDS' test to determine the level of telephone line noise and have the problem rectified